“Thank You For Calling Tech Support, Have you tried Rebooting?” Why You Should Get Your Start in Tech Support/Help Desk

"Sir/Ma'am: have you tried turning the [insert super important device here] off and on again?" I must have asked this question 1564894656187948 times a day while working in tech support for a local ISP. Yes, the work was mundane and I wanted to cut the headset cord  to my phone, but what I didn't realize... Continue Reading →

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